To place an online order at Alfresco Projects, simply select the desired items, and add them to your cart. Proceed to the checkout page and follow the prompts to complete your order. If you need support please don't hesitate and contact our team at info@alfrescoprojects.co.uk or +44 1617 103110.

Yes, we offer bespoke orders for all retractable roof pergolas, glass verandas, awnings and glass products. If you require custom sizes or specific design features, please contact our customer support team for assistance. info@alfrescoprojects.co.uk https://www.alfrescoprojects.co.uk/contact

If an item is listed as "pre-order" on our website, you can still purchase it. The estimated delivery date will be provided, and your order will be dispatched as soon as the item becomes available. Some of the Items are bespoke and they are always available as "pre-order".

You have the option to order custom-made awnings through our online store. We provide a variety of customization choices, such as fabric selections and cassette colours. If you are interested in ordering a custom-sized awning, please reach out to our team for assistance at info@alfrescoprojects.co.uk or through our website https://www.alfrescoprojects.co.uk/contact.

Yes, we have a selection of standard size verandas available for online purchase. These are pre-designed and made to order, offering a convenient solution for you to choose the colour and type of the roof.

We use various delivery options for all online orders, including standard shipping and expedited services. The available options will be displayed during the checkout process.

Customers have up to 14 days after receiving their item to initiate a return. To provide us with the necessary details, please contact at info@alfrescoprojects.co.uk Please note that the cost of returning the item will be your responsibility. Ensure that the item reaches us within 14 calendar days from the day after you notify us of your intention to return it. Upon receiving the item, we will promptly issue a refund. All refunds will be processed within 14 days of receiving the item back. Please return the item in its original condition. Please be aware that bespoke orders cannot be returned or refunded.

Yes, we offer refunds for eligible items. Once the returned item has been received and inspected, we will initiate the refund process. Please refer to our refund policy for more details.

Once we receive the returned item, it usually takes up to14 days to process the refund.

Our customer support team is available to assist you with any queries or concerns regarding online shop orders. You can reach out to us custom contact, email, or live chat for prompt assistance. info@alfrescoprojects.co.uk